DH electronics GmbH
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Support packages

As a full-service provider, we support our customers from the initial idea to the finished product and beyond

Support packages

Take advantage of our support packages and benefit from the expertise of our development specialists. Whether you need additional resources or specific expertise in a particular area at short notice, our embedded development team will be happy to support you with your next project. In order to make the collaboration as efficient and uncomplicated as possible, we offer various support packages. In contrast to the fixed price offer, the time required for the tasks is estimated here but there is no guarantee that the developers will complete the project in this estimated time. The support package is planned specifically for a particular task. 

What is a support package?

We offer predefined support packages for selected issues such as the creation of specifications, preliminary studies, Linux updates and the Board Support Package. Experience from previous projects has already been incorporated so that we can currently offer three predefined packages with different service contents in the DHSOM area. When booking a support package, the services included are therefore firmly defined and the expected amount of work results in a package price that serves as a guideline for our customers. In individual cases, it is possible that the defined scope of services can be processed in a shorter or longer period of time. In this case, the actual working hours will be invoiced.

The example „board support package“ shows how the support packages might look like

Free

  • 2h support via e-mail
  • Feedback call after 3 months

Basic

  • 40h support via e-mail and remote
  • One-time circuit diagram review of the mainboard included
  • Design-in support (hardware and software)
  • Feedback calls after 3 and 6 months

Premium

  • 160h support via e-mail and remote
  • One-time circuit diagram review of the mainboard included
  • Design-in support (hardware and software)
  • BSP porting to the target hardware
  • Handover of the development results in the form of a workshop
  • Provision via GitLab
  • Feedback calls after 3 and 6 months

Which package suits me best?

Support "Free"

What you bring along:

  1. You are a professional in the field of System on Modules, both in terms of software and hardware.
  2. You regularly carry out design-ins and take care of the board bring-up yourself.
  3. You work intensively with open source software such as Linux and Yocto and are up to date.

What we offer you:

  1. You will receive the desired SOM1) with BSP2) from us and your team will take care of the rest.
  2. If you have any questions, our Digital Heroes provide two hours of free support via e-mail.
Support "Basic"

What you bring along:

  1. You have experience in the field of System on Modules, both on the software and hardware side.
  2. You regularly carry out design-ins and take care of the board bring-up yourself.
  3. You regularly work with open source software such as Linux and Yocto and are up to date.
  4. You are reaching your limits in terms of time and content and would like some support.

What we offer you:

  1. You receive the desired SOM with BSP from us and your team takes care of the rest.
  2. Our development team carries out a one-off professional circuit diagram review free of charge.
  3. If you have any questions, our Digital Heroes provide up to 40 hours of support via email and web conference.
  4. We support you with the design-in (hardware and software).
  5. A joint feedback call takes place after three and six months.
Support "Premium"

What you bring along:

  1. You have hardware experience in the field of System on Modules.
  2. You carry out design-ins and take care of the board bring-up yourself.
  3. You are just getting to know open source software such as Linux and Yocto.
  4. You are reaching your limits in terms of time and content and would like extensive support.

What we offer you:

  1. You will receive the requested SOM from us.
  2. Our development team carries out a one-off professional circuit diagram review free of charge.
  3. If you have any questions, our Digital Heroes provide up to 160 hours of support via e-mail and web conference.
  4. We support you with hardware and software design-in.
  5. We carry out a BSP porting on your hardware.
  6. In a workshop, we hand over the customized BSP to you via GitLab.
  7. A feedback call takes place after three and six months.
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